Privacy Policy

This Privacy Policy applies to Sehgal IVF Centre ("we", "us", "our"), located at A6, Panchwati, Opp. Azadpur Sabzi Mandi, Metro Pillar No-84, Adarsh Nagar, Delhi 110033, India. It describes how we collect, use, share and protect personal information when you use our website or contact us.

We aim to handle your information in line with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023, as applicable.

Information you give us

• Contact details: name, phone number and email when you fill in a form, call, email or message us on WhatsApp.
• Appointment details: the service you're enquiring about, preferred doctor, date and time.
• Messages: anything you write in a form or message. Please avoid sharing detailed medical reports this way.

Health information

When you become our patient, we collect medical and fertility information needed for your care (for example history, test results and treatment records). This is sensitive personal data and is handled with extra care.

Information collected automatically

• Basic technical data such as browser type, device and pages visited, through cookies or analytics tools, where used.

What we don't collect

Our fertility calculators and IVF cost calculator run entirely in your browser. What you enter into them is not sent to us or stored.

• To respond to enquiries and book or confirm appointments.
• To provide medical consultation, diagnosis and treatment.
• To send appointment reminders, reports or follow-up information you've asked for.
• To meet legal and regulatory obligations, including those that apply to ART clinics.
• To improve our website and services using anonymised or aggregated information.

We will not use your information for purposes unrelated to these without asking you first.

By submitting a form or contacting us, you consent to us using your details to respond to your enquiry. Treatment-related consent is taken separately and in writing at the clinic, as required.

You may withdraw your consent at any time by contacting us. Withdrawal won't affect processing that already happened, and some records may need to be kept where the law requires.

• Your care team: doctors, embryologists, nurses and staff involved in your treatment.
• Service providers: for example diagnostic laboratories, IT, hosting or messaging providers who help us operate, under confidentiality obligations.
• Legal requirements: where required by law, regulation, court order or a government authority, including authorities under the ART (Regulation) Act, 2021.

We never sell, rent or trade your personal information for marketing.

If you contact us through WhatsApp, phone or email, your messages are also handled under that provider's terms. Our website's appointment form can prepare a WhatsApp message or email for you to send; nothing is sent until you choose to send it from your own app.

For your privacy, please bring detailed medical reports to your consultation rather than sending them by message, unless our team asks you to.

Our website may use cookies for basic functions and, where enabled, analytics. You can control cookies through your browser settings.

Some pages include content from third parties, such as Google Maps and YouTube videos. These services may collect information under their own privacy policies. YouTube videos on our site are loaded in privacy-enhanced mode and only when you choose to play them.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse, including restricting access to those who need it.

No website or transmission over the internet is completely secure, so we can't guarantee absolute security. If we become aware of a data breach affecting you, we will act as required by law.

Enquiry information is kept only as long as needed to respond and follow up. Medical and treatment records are retained for the periods required under applicable medical and ART regulations. [Clinic to confirm specific retention periods.]

Subject to applicable law, you have the right to:

• Request access to a summary of the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to erase information that's no longer needed, unless we must keep it by law.
• Withdraw consent.
• Nominate a person to exercise your rights in case of death or incapacity.
• Raise a grievance with us, and escalate to the relevant authority if unresolved.

To make a request, contact our Grievance Officer using the details below. We may need to verify your identity first.

Our website is intended for adults. Where information about a person under 18 is needed for care, we collect it with the consent of a parent or lawful guardian.

Our website may link to other sites. We're not responsible for their content or privacy practices, so please review their policies.

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.

We aim to acknowledge grievances promptly and resolve them within the time required by law.